• Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Will French National Strike affect my travel?

  • Q. How much luggage can I take on the train?

  • Q. Can I book group fares online?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Is there WiFi onboard?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Are train tickets exchangeable and refundable?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Can I change seats after the train departs?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Do you offer maps of European train stations?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. How can I track the status of my refund?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. I missed my train. What should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. How far in advance can I buy my train ticket?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Can I bring my pet on board?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Where do I find my booking number?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What should I do if the train is late?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Can I bring food and drinks on board?

  • Q. How much luggage can I take on an overnight train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Where can I find more information about European train stations?

  • Q. How can I find the cheapest train tickets?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Will the conductor take my passport?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Where can I store my luggage on an overnight train?

  • Q. What food and drink options are on board?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Do I need to tip the train staff?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Is there a fee to take luggage on a train?

  • Q. What do I do with my luggage?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What constitutes a group?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. What other types of services are available at the station?

  • Q. How can I check to see if food is served on a particular train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Are there ATMs on board?

  • Q. How early should I arrive at the train station?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can I print my train ticket at the station?

  • Q. How do I get a promo code?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Can I bring my bike on board?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I get the address and phone number for the train station?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

Browse our FAQ


  • Q. Where can I use my Swiss pass?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. How far in advance can I buy my rail pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Who is eligible to buy a rail pass?

  • Q. What is the 7:00 pm rule?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Do I need to show my passport to board the train?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. How do I find my train?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. What is a travel day on a rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Can I print my rail pass at the station?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I open the train windows?

  • Q. Are there discounts available for rail passes?

  • Q. Are European trains "child friendly"?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Are there shower facilities on board?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Are there restrooms on the train?

  • Q. What language is spoken at the train station and on the train?

  • Q. What is the "validity period" of a rail pass?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. How do I connect between train stations in the same city?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What is a Rail Pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. How do I get a promo code?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

Browse our FAQ


  • Q. Do you offer discounts on tickets for groups?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What language is spoken at the train station and on the train?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Does my train ticket include a seat reservation?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Are there discounts on train tickets?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. I missed my train. What should I do?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. How long are train tickets valid for?

  • Q. How do I get a promo code?

  • Q. What is a Diabolo fee?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Will French National Strike affect my travel?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Why are e tickets not available for certain trips?

  • Q. How can I track the status of my refund?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. What constitutes a group?

  • Q. Can I book group fares online?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Do you offer e-tickets?

  • Q. How do I book a train ticket on your site?

  • Q. How can I tell whether or not I have a reserved seat on board?

Browse our FAQ


  • Q. How do I use a promo code?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. My promo code is not working. What should I do?

  • Q. How do I get a promo code?

  • Q. The promo code I have expired. What can I do?

Browse our FAQ


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Are there luggage handling services at the station for groups?

  • Q. What is the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Who should I contact to book travel for a group of 10 or more people?

Browse our FAQ


  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.