• Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What happens if my train crosses an international border during the night?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Do you offer maps of European train stations?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Are European trains "child friendly"?

  • Q. What should I do if the train is late?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How much luggage can I take on an overnight train?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Where can I find more information about European train stations?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do I need to show my passport to board the train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What other types of services are available at the station?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Is there WiFi onboard?

  • Q. Can I open the train windows?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. How are sleeping compartments kept secure?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. What food and drink options are on board?

  • Q. Do I need to tip the train staff?

  • Q. How much luggage can I take on the train?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How far in advance can I buy my train ticket?

  • Q. Are there shower facilities on board?

  • Q. Where can I store my luggage on an overnight train?

  • Q. What do I do with my luggage?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Are there restrooms on the train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Will the conductor take my passport?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Can I bring food and drinks on board?

  • Q. Do you offer student, family and/or senior discounts?

Browse our FAQ


  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Are there discounts available for rail passes?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. What is the "validity period" of a rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Who is eligible to buy a rail pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What is a Rail Pass?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I print my rail pass at the station?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What is a travel day on a rail pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Can I exchange or refund my rail pass while in Europe?

Browse our FAQ


  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. What is a Diabolo fee?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How long are train tickets valid for?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Can I print my train ticket at the station?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Are there discounts on train tickets?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How far in advance can I purchase a train ticket?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. How can I find the cheapest train tickets?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Do you offer e-tickets?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. How do I book a train ticket on your site?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Does my train ticket include a seat reservation?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

Browse our FAQ


  • Q. What is the 7:00 pm rule?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What fees does Rail Europe charge?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do I need to show my passport to board the train?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. How much luggage can I take on the train?

  • Q. What if my shipment gets lost?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. How fast can I receive my travel documents?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How can I request a brochure from your company?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How do I use a promo code?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Do you ship to PO and APO boxes?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Who should I contact with a question about a special offer?

  • Q. Will the conductor take my passport?

  • Q. How do I get a promo code?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. The promo code I have expired. What can I do?

  • Q. How can I track the status of my refund?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. My promo code is not working. What should I do?

  • Q. How can I track my shipment?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. How are sleeping compartments kept secure?

Browse our FAQ


  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Can I change seats after the train departs?

  • Q. Can I print my train ticket at the station?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Is there a fee to take luggage on a train?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do I need to tip the train staff?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. How do I contact you while I’m in Europe?

  • Q. Are there restrooms on the train?

  • Q. I missed my train. What should I do?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. How can I check to see if food is served on a particular train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How do I find my train?

  • Q. Can I bring my pet on board?

  • Q. How are sleeping compartments kept secure?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How do I connect between train stations in the same city?

  • Q. Do you offer maps of European train stations?

  • Q. What food and drink options are on board?

  • Q. Can I open the train windows?

  • Q. Can I bring food and drinks on board?

  • Q. What language is spoken at the train station and on the train?

  • Q. Can I bring my bike on board?

  • Q. What do I do with my luggage?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. How much luggage can I take on an overnight train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Is there WiFi onboard?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. What other types of services are available at the station?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Can I get the address and phone number for the train station?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How early should I arrive at the train station?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Are there shower facilities on board?

  • Q. Where can I find more information about European train stations?

  • Q. How much luggage can I take on the train?

Browse our FAQ


  • Q. Do you offer e-tickets?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Why are e tickets not available for certain trips?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. How do I travel with a print at the station e-ticket?

Browse our FAQ


  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I book group fares online?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Are there luggage handling services at the station for groups?

  • Q. What constitutes a group?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

Browse our FAQ


  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What does the “Login with Facebook” button do?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Where do I find my booking number?

  • Q. How do I create a Rail Europe account?

  • Q. If I register on your site, will I start receiving spam?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. My credit card has been declined. What should I do next?

  • Q. How do I change my login or password?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What credit cards does Rail Europe accept online?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.