Britrail London Plus Pass

• Q. I want to refund my train ticket. How do I proceed?

  A. If you have a paper ticket that you would like to submit for a refund, please visit our Contact Us page for further information.

  Please note that train tickets must be received at least 2 business days prior to the train departure date.

  It’s strongly suggested that you send these documents by some type of traceable mail for proof of delivery.

  If you have an e-ticket to submit for a refund, this can be initiated on our Cancellation and Refunds page.

• Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  A. While you can purchase train tickets locally, it has been our experience that the earlier you book the more likely you are to get the best fares. The longer you wait, the more likely the cheaper fares will be sold out. By booking early, you can avoid a higher ticket price.

  Buying in advance also can save you a lot of time. You won’t have to wait in line at the train station. And considering how precious your vacation time is, why not spend it relaxing instead of worrying about your next train ticket?

• Q. Can I bring food and drinks on board?

  A. Of course you can! Eating and drinking are permitted on all European trains.

  You will also have the option to purchase food and drinks if the train you’re traveling on offers food services.

• Q. Will the train cars be air conditioned/heated?

  A. All European trains are fully heated and many are air-conditioned, as well.

  Some regional trains servicing local villages for short distances may not have air-conditioning. In these situations, travellers are permitted to open the train windows.

• Q. Are the fares offered on your website based on live availability?

  A. Yes, in most cases. The fares displayed on our website are based on current seat availability at the time you requested the fares and schedules for your journey. our booking engine has a direct link to the inventory of many European rail carriers including SNCF, Eurostar, Thalys, DB, Trenitalia, RENFE, the UK’s Association Of Train Operating Companies, and more.

  There are some routes which we can only display a cached price at the time of quotation, based on generally available fares for those trains. Actual confirmation of space and fare occurs upon completion of your order. If there are any issues, you’ll be contacted.

• Q. Can I choose a specific seat on a train when making my reservation?

  A. At this time, it’s not possible to choose a specific seat on our website when booking a reservation.

• Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  A. If you selected the paper delivery option, then yes – the travel documents you receive from us in the mail are your actual train tickets. Do not lose them, because we cannot replace them.

  Only the original paper ticket will be accepted onboard the train. No other document such as a print out of the email invoice can be used in lieu of the original paper train ticket.

• Q. How do I read my RENFE print at home e-ticket?

  A. If you are traveling to Spain and have purchased a RENFE train ticket please be advised that RENFE train tickets are available in Spanish only. We offer a guide to assist you in reading your ticket.

• Q. What food and drink options are on board?

  A. If the train you’re traveling on offers a bar-buffet car, you’re free to walk in, sit down and eat. Or as soon as the restaurant car opens, make a reservation for any time of day.
  On many long distance trains there may be an attendant with a snack cart who travels from car to car.

  Bar-buffet cars are a unique part of the train experience, where the quality of the food and wine can rival that of a gourmet restaurant. With the exception of Eurostar, special meal requests are not available. But typically, regular menu options are plentiful and usually cater to most taste buds or dietary restrictions.

  If you travel with a Premier Class ticket, food and drinks are included and served at your seat or in the bar-buffet car.

  On local trains there’s usually no catering. However, you are welcome to bring your own food and drinks on board. Please make sure to follow the local law when considering taking alcoholic drinks on board any train.

• Q. What’s the difference between a seat reservation and a train ticket?

  A. A train ticket is a travel document that allows you to board a train for a journey, but does not necessarily guarantee an accommodation (seat/sleeper) assigned to you on board. A reservation guarantees you a specific accommodation on a specific train.

  In many cases, train tickets are issued as combined ticket and reservation: you receive one travel document that indicates the specific train and seat assignment. This is the case for most high speed trains such as Eurostar, Thalys and TGV, as well as for night trains.

  In some other cases, you may receive a train ticket and a separate travel document for your reservation.

  By itself, a reservation can never be used to board a train. It must be used in conjunction with an open train ticket, as we’ve just described, or with a rail pass.

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