Britrail London Plus Pass

• Q. Are there facilities on board for disabled travellers?

  A. Special amenities for disabled travellers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.).

  Special equipment is also available for use by disabled travellers but must be reserved locally in advance. You can do this while you’re in Europe by inquiring at the train station or through your hotel concierge.

  Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).

• Q. Do you offer maps of European train stations?

  A. We do offer links to Google Maps for many European train stations. At this time we do not have specific layouts of any train station interiors in Europe.

• Q. What should I do if I missed my scheduled train? Can I take the next one?

  A. If you’re traveling with open tickets, you can take any train that doesn’t require a reservation, traveling on the route for which your open ticket was issued.

  If you have an open train ticket and a reservation, you can forfeit your reservation and still use your open ticket on a train running on the same route that doesn’t require a reservation.

  If your train ticket is a combined ticket and reservation, then you cannot simply board the next train. You may need to purchase a new train ticket for that train or exchange your current ticket for a new one.

  First, read the exchange conditions for your train ticket. This can be found printed with your actual ticket if you have a paper ticket, or on your Rail Europe email invoice. This will allow you to determine whether your train ticket is exchangeable or not.

  If you have a non-exchangeable ticket you will have to purchase a new train ticket, regardless of the delivery method of your ticket.

  If you have a semi-flexible or flexible ticket (i.e. your train ticket can be exchanged for a fee and/or under certain conditions), then you may be able to exchange your current ticket for a new one. In general, these exchanges must take place prior to the train’s departure.

  Contact us as soon as possible to initiate the exchange process, before the train’s departure. If you are unable to reach us by phone, seek the assistance of a station agent. Never board a train with a train ticket that includes a reservation for a different train, unless specifically authorized to do so by a railway official.

• Q. What's the difference between a rail pass and a train ticket?

  A. A rail pass and a train ticket are two completely different types of travel documents.

  A train ticket is valid for a single journey between two cities. Many tickets also include a reservation, which mean that they are valid only for a specific train, on a specific date and at a given time. To learn more about tickets, read our article: tickets explained.

  A rail pass, on the other hand, is good for travel in an entire geographical area (1 country, 2 countries or more). With it you can take as many train trips as you want within that geographical area, for as many travel days as you purchased, within a set period of time (the pass validity period).

• Q. Do I need to buy a train ticket for children or infants?

  A. In general, any traveller that will occupy a seat will need to have a train ticket. Children under the age of 4 may travel on your lap, though the exact age can vary by rail company. If you want them to have a reserved seat on a train, that offers or requires a reservation, you would need to pay the same price as an older child on most trains.

• Q. Can I choose a specific seat when booking a train ticket?

  A. At this time, we are unable to offer this service. Unlike airlines, most rail carriers do not offer the possibility to select your specific seat.

• Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  A. It’s perfectly fine, but the traveller who didn’t travel will still use a travel day on their pass.

  If you’re all traveling on the same day, but split up and take different trains, those not carrying the pass will need to buy separate train tickets.

• Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  A. Yes, of course! However, everyone will need to sit in Second class. The rule is with a First class pass you can sit in either First or Second class, with a Second class pass you can only sit in Second class. If you wish to travel in First class and the rail pass you are interested in does not offer a First class youth option, you will need to purchase an adult pass for your youth traveller.

  Be mindful if you intend to book seat reservations that you book in the class of service you intend to sit in. Once a reservation has been issued, you must sit in the seat that has been assigned to you.

• Q. Can I get the address and phone number for the train station?

  A. We offer specific train station information and maps with approximate locations of many of the most popular train stations in Europe.

  In general, you’ll find that stations are centrally located and conveniently reached via public transportation and most airport-to-city links.

• Q. Can I exchange my train ticket after its date of departure?

  A. Unfortunately, this is not possible. If a train ticket can be exchanged, it normally must be done prior to the first date of validity on the ticket or the train’s departure date. However, please consult the “after sales conditions” found on your confirmation email for exact exchange rules pertaining to the train ticket you booked.

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