Britrail London Plus Pass

• Q. I missed my train. What should I do?

  A. If you’re traveling with a train ticket that doesn’t include a reservation, you can simply get on the next train that accepts tickets without reservations.

  If you’re traveling with a train ticket that includes a reservation, you may have to purchase a new train ticket. Review the exchange and refund terms of your ticket to determine if your train ticket can be exchanged.

  If you missed your train due to a connecting train being delayed, ask a Conductor or railway official to endorse your train ticket to say there had been a delay. This is usually sufficient proof for the train staff at the onward station to allow a free transfer to the next available train.

  Upon your return home, please contact us via the Contact Us page to inquire about an applicable refund your ticket may qualify for. All refund information may be found on the after-sales voucher that was included with your train ticket.

• Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  A. Passes that have been activated or partially used are not eligible for a refund. You may wish to have your pass cancelled and noted by a European railroad official that it was “not used due to a strike” and return it to our customer relations department. The claim will be reviewed to see if we are able to provide compensation depending on the European railroads’ policies. Please send us a message using the Contact Us page on our site.

• Q. What is the Rail Protection Plan™?

  A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.

  The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.

• Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details.

  Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

  If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.

• Q. Are there discounts on train tickets?

  A. Yes. Discounts are available for select train tickets. some rail carriers offer advance purchase discounts for those who like to book early. In addition, youth, child, and/or senior discounts are offered by some European rail carriers. When you begin your ticket search, be sure to enter in any applicable passenger data so that we can provide you with the best fares for your journey.

• Q. How can I check to see if food is served on a particular train?

  A. When you search for a train schedule, the results page will give you the opportunity to click and view the onboard services for each class of service offered.

• Q. How can I book an itinerary with multiple cities?

  A. Our website makes booking multi-city journeys very easy!

  Simply enter the cities you plan to depart from, arrive to, and your travel dates. Our system will then search the database to provide the best matching schedules.

• Q. Are there ATMs on board?

  A. While there are ATMs located in most major European train stations, there are none on the trains themselves.

• Q. I have my train ticket. Do I also need to buy a reservation?

  A. Rail Europe train tickets usually include a reservation whenever possible. In other words, if you’re taking a train that requires a reservation, one will already be included with your train ticket from us. If you’re boarding a train that offers reservations but doesn’t require them, tickets sold on our website will include one, if available, at the time of booking.

  For certain trains that offer reservations but don’t require them, it is possible that we do not include a seat reservation with your train ticket. This may happen when we don’t have access to those reservations, which can only be purchased locally. Rest assured that even if this is the case, your Rail Europe train ticket will still allow you to board and sit at any unoccupied seat.

• Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  A. One of the greatest benefits of the Rail Protection Plan™ is that it provides you with the total flexibility to change your train ticket or rail pass – regardless of its refund/exchange policy- no questions asked. With the Rail Protection Plan™ you’re also protected in the event of a railroad strike, or the loss or theft of paper tickets or rail passes.

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