Britrail London Plus Pass

• Q. What credit cards does Rail Europe accept online?

  A. You can use an American Express, Diner’s Club, Discover, MasterCard, or Visa card on our website.

• Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  A. Yes, but only when an e-ticket is offered for the train you want to take. If only a paper train ticket is offered, you’ll need (and want) to purchase your reservation(s) locally at the train station to avoid international shipping fees and delivery times.

• Q. Can I share my rail pass with others (family, friends, or charity)?

  A. No. Rail passes are strictly personal and non-transferable. A rail pass is valid only upon presentation of a passport. Therefore the name(s) printed on the rail pass must match the traveller’s identification.

• Q. What are the fees associated with getting a train ticket refunded?

  A. The first type of fee is carrier penalties. These are charges determined by the rail carrier depending on the exchange and refund conditions associated with your original train ticket. For example, there may be a 15% penalty assessed for exchanges, which means that only 85% of the value of the original ticket will be carried over for the purchase of a new ticket. Or there may be a fixed penalty charged for exchanges, or no fee at all.

  When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.

  Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.

  The second type of fee is Rail Europe’s administrative fee. This fee is charged in addition to applicable carrier penalties. The processing fee is 7% of the cost of the original train ticket.

• Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  A. Some European trains do offer special menu items. You can check the menu card found on board the train when you get on. Please keep in mind that you are also permitted to bring food on to the train, so if you have a specific dietary condition that requires special food, you can purchase before getting on the train and avoid any disappointment if the train you are on does not cater to your specific needs.

  On Eurostar a wide variety of meals can be arranged prior to your departure to Europe. They include vegetarian, kosher, halal, vegan, diabetic, low fat, low salt and gluten-free meals. For vegetarian meals, we require 24-hours notice in advance of travel. For all other meals we require 48-hours advance notice. If you need to arrange a special meal for your Eurostar journey, please contact us via our Contact Us page.

• Q. Who should I contact to book travel for a group of 10 or more people?

  A. For groups of 10 or more traveling together please fill out our Group Department form for assistance. If you know what you’re looking for, you can also request a quote online from our Group Department.

• Q. Are lockers and luggage storage services available at the train station?

  A. Most major train stations have a left luggage facility offering either self-serve luggage lockers or staffed luggage facilities.

  Keep in mind that there is a fee to store your luggage at a train station. Typically, stations will charge a flat rate to rent a luggage locker that you’re free to fill. For staffed luggage facilities, you may incur a “per bag” fee. In either case, the fee is usually under 10 Euros. If you do leave your bags, be sure to keep some money in your pockets for the luggage lockers.

• Q. How do I change my login or password?

  A. If you want or need to change your login information for your Rail Europe account, log in with your current login information. Once logged in, please visit your dashboard where you will be able to edit your profile information.

• Q. How far in advance can I purchase a train ticket?

  A. Train tickets can be purchased in a booking horizon of 30 to 180 days in advance of a journey. This booking horizon depends on the route and each rail carrier’s policy.

  In order to take advantage of the best prices and availability, always book as far in advance as possible. It’s particularly important to book early during peak travel seasons to ensure you can travel on the date you wish.

  Please note – when planning a journey you can always enter a date within 30 days of today to view general travel times and ticket fares.

  Booking horizon by country (in advance of the date of travel):*

  Austria - 90 days
  Balkans - 60 days
  Benelux (International) - 90 days
  Croatia/Slovenia (International) - 90 days
  Czech Republic (International) - 60 days
  Denmark - 60 days
  Finland - 60 days
  France - 90 days
  Germany - 180 days
  Great Britain - 75 days
  Hungary (International) - 90 days
  Italy - 120 days
  Montenegro/Serbia - 90 days
  Norway - 90 days
  Spain - 60 days
  Sweden - 180 days
  Switzerland - 90 days
  Poland (Domestic) - 30 days
  Poland (International) - 60 days
  Romania (Domestic) - 30 days
  Romania (International) - 90 days
  Russia - 45 days

  Booking horizons for the major train lines or carriers (in advance of the date of travel):*

  Allegro - 60 days
  ATOC Britain - 90 days
  Berlin-Warsaw Express - 60 days
  DB - 180 days
  Eurostar - 180 days
  France-Freiburg (Breisgau)TGV - 90 days
  France-Germany High Speed - 90 days
  France-Italy TGV - 90 days
  France - Russia - 60 days
  France-Spain High Speed - 119 days
  Germany-Italy Day - 120 days
  Hungarian Trains - 90 days
  ICE - 180 days
  Lusitania - 60 days
  Lyria - 90 days
  NTV Italo - 120 days
  RENFE - 60 days
  Romanian Night Trains - 90 days
  Thalys - 90 days
  Thello Night - 120 days
  Tolstoy - 60 days
  Trenitalia (Domestic) - 120 days
  Trenitalia (International) - 120 days

  *Subject to change.

• Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  A. If you selected the paper delivery option, then yes – the travel documents you receive from us in the mail are your actual train tickets. Do not lose them, because we cannot replace them.

  Only the original paper ticket will be accepted onboard the train. No other document such as a print out of the email invoice can be used in lieu of the original paper train ticket.

Browse our FAQ

0 10 20 30 40 50 60 70 80 ...