Eurail Sweden Pass

• Q. It looks like my train ticket does not include a reservation. How can I add one?

  A. Whenever possible, train tickets sold by Rail Europe include a reservation. If you received a ticket without a reservation, it typically means that the train you’ll be traveling on doesn’t require a reservation, and in most cases is non-reservable.

• Q. I misplaced the printout of my print at home e-ticket. What now?

  A. No problem. You can simply reprint your train ticket from any printer, as long as you can still access the pdf provided to you at the time of booking.

  You can find links to the pdf in the confirmation email sent to you. Or if you’ve registered for an online account, you can access the booking in which the pdf link was contained in your dashboard.

  The only exceptions are if you purchased a Thalys or NTV-Italo print at home e-ticket. Those pdf’s are sent in separate emails and can’t be retrieved online at this time.

  If you request to have your train ticket reprinted at a station ticket window, there may be a local service fee.

• Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  A. Passes that have been activated or partially used are not eligible for a refund. You may wish to have your pass cancelled and noted by a European railroad official that it was “not used due to a strike” and return it to our customer relations department. The claim will be reviewed to see if we are able to provide compensation depending on the European railroads’ policies. Please send us a message using the Contact Us page on our site.

• Q. How can I tell whether or not I have a reserved seat on board?

  A. To tell if you have a reservation, first see if you received one or two travel documents for your trip. If you received two travel documents, you probably received an open train ticket and a reservation. The reservation portion will show a train number, car number and seat number assigned to you personally.

  If you received only one document, see if it also indicates a seat number and car number. If so, your train ticket includes a reservation.

• Q. Can I bring my pet on board?

  A. Generally, cats and dogs are allowed on trains, though they may need to be contained in a pet carrier or wear a muzzle or leash. Pets are not allowed on some trains in Great Britain, Spain, Ireland, Norway, and Finland. Currently the only animals that are permitted to travel on Eurostar are guide dogs for the visually impaired.

  Some trains require advance reservations for pets. Unfortunately, Rail Europe cannot make reservations for your pet. This will need to be done locally. In general, dogs normally travel at half the fare of a second class ticket, payable directly to the conductor.

• Q. What fees does Rail Europe charge?

  A. Rail Europe charges different types of fees for the services we provide. These fees are waived under certain circumstances. Below is a list of the fees we charge.

  Delivery Fee: this fee covers the cost of delivering your travel documents to you, allowing you to relax, knowing that you have everything you need prior to your departure.

  Customer Care Centre Fee: this fee is charged only when bookings are made over the phone through one of our Customer Care Centres.

  Rail Europe Processing Fee: this fee allows us to continue to provide travellers with a wide range of European rail products to choose from, in addition to offering quality customer support before, during, and after your trip.

  Administrative Fee: this fee is charged only for refunds and exchanges. It is 7% of the original train ticket or rail pass price.

• Q. Why are e tickets not available for certain trips?

  A. Availability of e-tickets depends on two factors: whether the rail company operating the train offers e-ticketing, and if it does, whether Rail Europe was granted technical access to their inventory to enable e-ticketing on their behalf.

  Not all European rail companies offer e-tickets. But when they do, we work with them to make this option available on our website. And we’ll continue to do so in order provide more e-ticket options for your convenience.

• Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  A. You can submit your rail pass for a refund. Please be advised that there is a 15% penalty. Only unused and unvalidated (non-activated) rail passes can be refunded. The pass must be returned to Rail Europe, along with a brief letter mentioning the original reference number of the booking. It’s strongly recommended that you send these documents by some type of traceable mail for proof of delivery.

  If you purchased the Rail Protection Plan™ and your rail pass is covered, you’re eligible to receive a credit for its entire value. No fee or penalty will be applied, and you can use this credit towards any future Rail Europe purchase within 2 years. Please read more about the Rail Protection Plan™ and for instructions on how to file a claim.

  Please visit our Cancellation and Refunds page for more information.

• Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  A. Some of the main train stations in larger European cities offer lounges. Access to lounges depends on the type of train ticket you have; generally a First class ticket is needed.

  Trains that offer lounge access are:
  Eurostar
  Thalys
  TGV
  AVE
  TGV Est
  TGV International
  Virgin
  Alvia
  Euromed
  SJ High Speed
  Altaria
  Trenitalia International Night
  Spanish Night Trains

  To learn more about lounge access for any of the above trains, we encourage you to visit the product page for the train.

• Q. How long are train tickets valid for?

  A. It depends if you have a ticket with a reservation or a point to point train ticket.

  Point to point train tickets are valid within 15 days from the first day of validity printed on the ticket. You can travel with your train ticket on any date within the validity period (however, remember: separate reservations may be necessary, depending on the route).

  Tickets with reservations are only valid for the train for which the reservation was issued, on that specific travel date and time of travel.

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