Eurail Sweden Pass

• Q. Can I print my rail pass at the station?

  A. At this time, most rail passes are printed as a paper document and must be shipped to you prior to your departure to Europe. If a rail pass is offered as an e-pass this option will be offered at the time of booking. For rail passes offered as e-passes, you will need to print it out on paper prior to arriving at the train station..

• Q. How do I use my Italo print at home e-ticket for travel in Italy?

  A. While Italo train tickets are considered print at home e-tickets, you don’t actually need to print anything or retrieve a voucher or boarding pass at the station.

  All that is required is the confirmation (PNR) code printed on your Rail Europe booking confirmation email. Just present your e-ticket confirmation code and a valid photo id to the conductor on the train - it’s that easy!

• Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  A. Although the Rail Protection Plan™ doesn’t allow you to get reimbursed in case your trip is cancelled, you may be eligible to receive an in-store credit. That in-store credit will be good for two years (from the date the credit is issued) towards your next booking, for the full value of the products covered. You can choose to receive this credit toward a future booking or to request to have your tickets refunded per the after sales policies of the products booked.

  If you choose to forego the in-store credit and opt for a refund, the regular exchange and refund rules of your products will apply, and you will be subject to the regular carriers penalties, if applicable, in addition to the Rail Europe booking fee.

• Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  A. Don’t worry – the word “coach” on the ticket is another word for train car. It doesn’t mean you’ll be traveling in “coach” class.

• Q. Is there onboard medical help in case of emergency?

  A. Currently most trains do not carry emergency medical equipment. In case of a medical emergency, conductors on board will radio ahead to the next stop so that help will be ready and waiting.

• Q. Do you offer maps of European train stations?

  A. We do offer links to Google Maps for many European train stations. At this time we do not have specific layouts of any train station interiors in Europe.

• Q. What should I do If I've already bought my rail pass, and now want to add another country?

  A. Once your rail pass has been printed, it is not possible to modify it. If you absolutely need to do it, you can pay a 15% penalty and a 7% processing fee to exchange it. Depending on how much you plan to travel in the additional country, it may be more cost effective to purchase regular train tickets for those trips.

  The only exception is if you bought the Rail Protection Plan™ when you ordered your rail pass. In this case, you can exchange your original pass at full value and use it towards the new one, with no fee or penalty incurred. Read more about the Rail Protection Plan™ coverage and how to file a claim.

• Q. How do I request an exchange through the Rail Protection Plan™?

  A. To apply for an exchange under the Rail Protection Plan™, please contact us via our Contact Us page. Rail passes/train tickets/reservations/city passes/tours may be exchanged for the same or new products.

• Q. How do I have my train ticket endorsed to indicate it was not used?

  A. If you will not be taking the train and have a train ticket that includes a reservation, contact us by phone or go to the ticket window before the train departure and have your reserved seat released, as a courtesy to other travellers. Request that the cancelled train ticket also be stamped “Not Used".

  If a train is canceled by the railroads due to a strike, weather, or other issues, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time.

  Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

• Q. What ways can a train ticket be issued? Paper? e tickets?

  A. There are potentially three ways to receive European train tickets.

  Paper tickets: the rail pass or train ticket is physically printed at the Rail Europe fulfillment center and shipped to you.

  Print at home e-ticket: the train ticket may be issued as a PDF which may either be emailed to you directly, or retrieved via a web link that is communicated to you at the time of purchase, depending on the rail carrier. You must print the PDF from a computer printer on any regular paper prior to boarding the train. Some e-tickets are delivered with a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide this e-ticket confirmation code along with your id to the conductor on board the train.

  Print at station e-ticket: you will receive an e-ticket confirmation code (also known as PNR or Passenger Name Record) on your confirmation email, as well as a link to detailed instructions for retrieving your ticket. Use this e-ticket code at a self-service kiosk located at the train station in Europe to print out your actual ticket, prior to boarding the train.

  Print at home e-ticket and print at station e-ticket are “electronic” delivery methods requiring no physical shipment to you. This means we can issue you an e-ticket whether you’re still at home or already in Europe.

  Please note that all three methods are not always offered for a given train ticket. In fact, many tickets only support one of these issuance methods.

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