Eurail Sweden Pass

• Q. How can I subscribe to or unsubscribe from your e newsletter?

  A. You can subscribe or unsubscribe from our e-newsletter at any time from your Rail Europe online account page. You will also find newsletter signup forms throughout our site, just enter your email address to begin receiving tips, deals, and offers in your inbox!

  To unsubscribe, you can simply click the unsubscribe link found at the footer of our e-newsletter. This will unsubscribe you immediately.

• Q. How do I know the right rail pass and how many days I should purchase?

  A. We provide simple tools on our site to help make finding the best products for your journey - easy! Our tools help you find both the most cost effective and logical travel solution for your travel needs.

  Use our Interactive Rail Map to help you plan your journey, our site will then display available options to bring that journey to life with rail passes, train tickets, and even great add-on products that can truly enhance your experience. Enter the number of days you wish to stay in a particular city, and where you wish to travel next, and our system will provide you with the best options for your itinerary.

  The more you know about the train rides you plan on taking, the better you’ll be able to research which trains are running, how long each of those rides take, whether or not you’ll be traveling on night trains, etc… All these factors determine how many travel days you’ll need on a pass.

• Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  A. While all train tickets issued by Rail Europe should be accepted onboard the train, if you should run into any issues, be sure to ask the conductor to stamp your Rail Europe ticket "Not Used" with a written note explaining why this ticket could not be accepted by a railway official. You will want to keep that ticket safe and upon your return home, you can send the original ticket, any replacement tickets and receipts, and a brief letter of explanation to our Customer Relations team.

  Please use the Contact Us page to get more information regarding a refund.

• Q. What should I do If I've already bought my rail pass, and now want to add another country?

  A. Once your rail pass has been printed, it is not possible to modify it. If you absolutely need to do it, you can pay a 15% penalty and a 7% processing fee to exchange it. Depending on how much you plan to travel in the additional country, it may be more cost effective to purchase regular train tickets for those trips.

  The only exception is if you bought the Rail Protection Plan™ when you ordered your rail pass. In this case, you can exchange your original pass at full value and use it towards the new one, with no fee or penalty incurred. Read more about the Rail Protection Plan™ coverage and how to file a claim.

• Q. How far in advance can I buy my rail pass?

  A. A rail pass can be purchased anywhere from 6 to 11 months prior to your first travel day. We advise you to check the specific conditions of use for the pass you are interested in.

• Q. What do I need to show to the conductor when traveling by train with a rail pass?

  A. While traveling with a rail pass, you will need to show the conductor your pass. Be sure your pass is activated prior to boarding the train. For trains that require reservations, be sure to have your valid reservations ready to show the conductor, as well. Lastly, it is not uncommon for a conductor to request to see your passport, best to keep it handy.

• Q. What is a Diabolo fee?

  A. The Diabolo fee is a supplement for utilizing the trains in and out of the Brussels Airport Station in Belgium. This nominal fee can be paid at the station or on board the train.

• Q. Will there be someone to help me find my reserved seat on the train?

  A. Generally speaking, train cars and seats are prominently marked. If you have any trouble finding your reserved seat, one of the conductors on the platform or onboard the train will be able to assist you.

• Q. I want to refund my train ticket. How do I proceed?

  A. If you have a paper ticket that you would like to submit for a refund, please visit our Contact Us page for further information.

  Please note that train tickets must be received at least 2 business days prior to the train departure date.

  It’s strongly suggested that you send these documents by some type of traceable mail for proof of delivery.

  If you have an e-ticket to submit for a refund, this can be initiated on our Cancellation and Refunds page.

• Q. What information does Rail Europe retain from my Facebook account?

  A. When you authorize Rail Europe to access your Facebook account, we only store the email address that you have specified as your Facebook login, as well as your full name. Nothing else. This information is, of course, subject to our privacy policy.

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