• Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. How much luggage can I take on the train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there shower facilities on board?

  • Q. Do I need to tip the train staff?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Is there WiFi onboard?

  • Q. Are European trains "child friendly"?

  • Q. Is there a fee to take luggage on a train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Can I open the train windows?

  • Q. Do I need to show my passport to board the train?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How far in advance can I buy my train ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Where can I find more information about European train stations?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. How are sleeping compartments kept secure?

  • Q. Is there onboard medical help in case of emergency?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. What food and drink options are on board?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Do you offer maps of European train stations?

  • Q. How much luggage can I take on an overnight train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What should I do if the train is late?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. What do I do with my luggage?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Are there restrooms on the train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What other types of services are available at the station?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I bring food and drinks on board?

  • Q. Will the conductor take my passport?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

Browse our FAQ


  • Q. What is the "validity period" of a rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What is a Rail Pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I print my rail pass at the station?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. How far in advance can I buy my rail pass?

  • Q. Who is eligible to buy a rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What is a travel day on a rail pass?

Browse our FAQ


  • Q. Do you offer e-tickets?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What is a Diabolo fee?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How can I find the cheapest train tickets?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Does my train ticket include a seat reservation?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How long are train tickets valid for?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Can I print my train ticket at the station?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How do I book a train ticket on your site?

  • Q. How far in advance can I buy my train ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Are there discounts on train tickets?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How can I book an itinerary with multiple cities?

Browse our FAQ


  • Q. What happens if my train crosses an international border during the night?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. How can I track my shipment?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Will the conductor take my passport?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. How can I request a brochure from your company?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. How much luggage can I take on the train?

  • Q. My promo code is not working. What should I do?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How are sleeping compartments kept secure?

  • Q. How fast can I receive my travel documents?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Do you ship to PO and APO boxes?

  • Q. How do I get a promo code?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Are train tickets exchangeable and refundable?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Who should I contact with a question about a special offer?

  • Q. How can I track the status of my refund?

  • Q. The promo code I have expired. What can I do?

  • Q. What is the 7:00 pm rule?

  • Q. How do I use a promo code?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Do I need to show my passport to board the train?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. What if my shipment gets lost?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What fees does Rail Europe charge?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

Browse our FAQ


  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. Do you offer maps of European train stations?

  • Q. Is there a fee to take luggage on a train?

  • Q. How are sleeping compartments kept secure?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Do I need to tip the train staff?

  • Q. Can I print my train ticket at the station?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. What food and drink options are on board?

  • Q. I missed my train. What should I do?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Is there WiFi onboard?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How do I connect between train stations in the same city?

  • Q. Can I open the train windows?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Are there shower facilities on board?

  • Q. Can I bring my pet on board?

  • Q. Where can I find more information about European train stations?

  • Q. How much luggage can I take on the train?

  • Q. How do I contact you while I’m in Europe?

  • Q. Can I get the address and phone number for the train station?

  • Q. What language is spoken at the train station and on the train?

  • Q. What do I do with my luggage?

  • Q. What other types of services are available at the station?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How early should I arrive at the train station?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Can I bring my bike on board?

  • Q. Are there restrooms on the train?

  • Q. How much luggage can I take on an overnight train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Can I change seats after the train departs?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can I bring food and drinks on board?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. How do I find my train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

Browse our FAQ


  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. Do you offer e-tickets?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Why are e tickets not available for certain trips?

Browse our FAQ


  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Are there luggage handling services at the station for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I book group fares online?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. What constitutes a group?

Browse our FAQ


  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Where do I find my booking number?

  • Q. My credit card has been declined. What should I do next?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. How do I change my login or password?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What credit cards does Rail Europe accept online?

  • Q. What does the “Login with Facebook” button do?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. If I register on your site, will I start receiving spam?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. How do I create a Rail Europe account?

  • Q. Can I book a rail pass and a seat reservation at the same time?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.