Berlin - Warsaw Express

• Q. What is the "validity period" of a rail pass?

  A. The validity period of a rail pass is the time period in which you must complete your travels with your rail pass. This period is calculated from the date stamped on the rail pass by the railway official.

  With a flexi pass this period is defined as a certain number of calendar months – typically one or two.

  With a continuous day pass the validity period equals the number of travel days.

• Q. Will the train cars be air conditioned/heated?

  A. All European trains are fully heated and many are air-conditioned, as well.

  Some regional trains servicing local villages for short distances may not have air-conditioning. In these situations, travellers are permitted to open the train windows.

• Q. Do rail passes cover commuter trains or airport shuttle trains?

  A. Yes. Certain rail passes do, but not all.

  It’s best to view the product page of the rail pass you are interested in to learn about all the benefits it offers travellers.

• Q. Can I get the address and phone number for the train station?

  A. We offer specific train station information and maps with approximate locations of many of the most popular train stations in Europe.

  In general, you’ll find that stations are centrally located and conveniently reached via public transportation and most airport-to-city links.

• Q. How do I book a train ticket on your site?

  A. We have an easy-to-use booking form right on the homepage of our site. Simply enter your departure and arrival cities, the date you’d like to travel, approximate time of day, and number of passengers. If you have a rail pass, be sure to check the "I have a rail pass" box so that we can search the best fares for your journey.

• Q. Do I need to do anything to my train ticket before boarding the train?

  A. If you purchased and received a paper train ticket in the mail, there is nothing further you need to do.

  If you purchased a print at home e-ticket, be sure to print your ticket before you leave home and keep your train ticket safe and secure. For Italo tickets, just print your Rail Europe email confirmation which includes your unique e-ticket confirmation code(s). This e-ticket confirmation code along with your photo i.d. will be checked when on the Italo train.

  If you purchased a print at the station e-ticket, you’ll need to visit a self-service kiosk to print your train ticket (remember, you’ll need the e-ticket confirmation code included on your invoice). When retrieving your e-ticket in France at an SNCF kiosk or in Italy at a Trenitalia kiosk, you will need to “stamp your ticket” (composter votre ticket as French say) prior to boarding the train. Should you have any problems, just ask the conductor of the train to do it for you when you board the train.

• Q. How do I request an exchange through the Rail Protection Plan™?

  A. To apply for an exchange under the Rail Protection Plan™, please contact us via our Contact Us page. Rail passes/train tickets/reservations/city passes/tours may be exchanged for the same or new products.

• Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  A. Although the Rail Protection Plan™ doesn’t allow you to get reimbursed in case your trip is cancelled, you may be eligible to receive an in-store credit. That in-store credit will be good for two years (from the date the credit is issued) towards your next booking, for the full value of the products covered. You can choose to receive this credit toward a future booking or to request to have your tickets refunded per the after sales policies of the products booked.

  If you choose to forego the in-store credit and opt for a refund, the regular exchange and refund rules of your products will apply, and you will be subject to the regular carriers penalties, if applicable, in addition to the Rail Europe booking fee.

• Q. What if my shipment gets lost?

  A. If you believe that your shipment is lost, please contact us as soon as possible using our Contact Us page.

  If you’re departing soon and your booking is lost, we will work with you for the best possible solution to deliver your travel documents before you leave.

• Q. Can I choose a specific seat when booking a train ticket?

  A. At this time, we are unable to offer this service. Unlike airlines, most rail carriers do not offer the possibility to select your specific seat.

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