With Rail Europe enjoy a train travel across Europe.
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Regular trains tickets are open for booking 60 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Regionals trains (Intercity, TER Express Regional Trains…) have more comfortable, ergonomic and spacious seats in 1st class|
|Regionals trains (Intercity, TER Express Regional Trains…) have standard comfortable seats in 2nd class|
Common Questions, Simple Answers
Q. I have a question about my Rail Europe Gift Card. Who should I contact?
A. Just send us a message on our Contact Us page and we will respond to you via email within 24 to 48 hours.
Q. Is there WiFi onboard?
A. WiFi availability is increasing on European trains. This service, however, is not currently offered on ALL trains. Where it is offered, it’s usually complimentary with the purchase of a First class ticket. If you’re traveling in Second class, you may incur a fee to connect to the WiFi service.
Here is a brief list of trains offering WiFi:
ICE (select trains)
SJ High Speed
In addition, WiFi access can typically be found at many major train stations throughout Western Europe. More than likely, you’ll encounter a small fee to use the WiFi service. In some stations First class ticket/pass holders will find complimentary WiFi, usually in designated First class lounges.
Q. Are train tickets exchangeable and refundable?
A. It depends. Exchange and refund rules are governed by the kind of fare you booked.
When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.
Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.
Refunds, when applicable, can only be applied to unused and unvalidated train tickets.
Be sure to view the complete refund and exchange rules for the product you are booking to see any applicable penalty and administrative fees.
If you’ve purchased the Rail Protection Plan to cover your train ticket, you can exchange it for either the same thing or a new product. To start an exchange under the Rail Protection Plan, please contact us via our Contact Us page.
Q. Can I exchange or refund my rail pass while in Europe?
A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details. Exchanges and refunds for rail passes cannot be performed locally at the train station.
Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.
If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.
Q. Do I need to show my passport to board the train?
A. If you’re traveling with a rail pass and this is your very first train trip, you’ll need to present your passport to the railway official at the ticket window to activate your pass, before you board the train.
Please note that there will be no passport control (day or night) when traveling between countries that signed the Schengen Treaty. Not all countries belonging to the EU are part of the Schengen Treaty (e.g. Great Britain, Ireland). On the flip side, some countries that are not part of the EU are part of the Schengen Treaty (e.g. Switzerland, Norway).
Q. If my train crosses a border, will I need to show my passport to the conductor?
A. If you’re traveling between countries participating in the Schengen Agreement, you will not need to show your passport at the border crossings. If you are traveling between countries not part of the Schengen Agreement, you will have to show your passport at border crossings. Please note that not all countries of the EU participate in the Schengen Agreement (e.g. Great Britain, Ireland). On the other side, there are countries which are not part of the EU but which participate in the Schengen Agreement (e.g. Switzerland, Norway).
Q. What do I need to show to the conductor when traveling by train with a rail pass?
A. While traveling with a rail pass, you will need to show the conductor your pass. Be sure your pass is activated prior to boarding the train. For trains that require reservations, be sure to have your valid reservations ready to show the conductor, as well. Lastly, it is not uncommon for a conductor to request to see your passport, best to keep it handy.
Q. Is there onboard medical help in case of emergency?
A. Currently most trains do not carry emergency medical equipment. In case of a medical emergency, conductors on board will radio ahead to the next stop so that help will be ready and waiting.
Q. What if my shipment gets lost?
A. If you believe that your shipment is lost, please contact us as soon as possible using our Contact Us page.
If you’re departing soon and your booking is lost, we will work with you for the best possible solution to deliver your travel documents before you leave.
Q. I missed my train. What should I do?
A. If you’re traveling with a train ticket that doesn’t include a reservation, you can simply get on the next train that accepts tickets without reservations.
If you’re traveling with a train ticket that includes a reservation, you may have to purchase a new train ticket. Review the exchange and refund terms of your ticket to determine if your train ticket can be exchanged.
If you missed your train due to a connecting train being delayed, ask a Conductor or railway official to endorse your train ticket to say there had been a delay. This is usually sufficient proof for the train staff at the onward station to allow a free transfer to the next available train.
Upon your return home, please contact us via the Contact Us page to inquire about an applicable refund your ticket may qualify for. All refund information may be found on the after-sales voucher that was included with your train ticket.